Shipping policy

Right of Withdrawal & Return Policy

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.

Exceptions to the Right of Withdrawal

In accordance with EU consumer protection laws (Article 16(c) of Directive 2011/83/EU), the right of withdrawal does not apply to contracts for the supply of goods made to the consumer’s specifications or clearly personalized. Personalized and custom print-on-demand items created specifically to your order cannot be returned or refunded unless they arrive damaged or defective. Standard, non-customized products remain fully eligible for return.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal for eligible, non-personalized items, you must inform us of your decision by providing an unequivocal statement via email:

Email: unikat-society@outlook.de

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the 14-day period has expired.

Effects of Withdrawal & Return Costs

If you withdraw from this contract for eligible products, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.